Making it Work: Moving SF0.2 to Gov2.0
Most City of SF processes are a hodge-podge of kludgy, unweildy hand-me-downs accumulated over decades. The majority are still paper-based, and those that are computerized often are outdated and don't communicate with each other. Cases in point: (1) "FAMIS," the City's primary accounting system, makes the screen turn black with blocky green characters, a user-hostile interface straight out of 1979; (2) many departments still use papaer timesheets. How can the City accomplish fundamental technological change? How can it incorporate fundamental process streamlining at the same time?